Cancellation Policy

Cancelling or rescheduling your booking

Cancellations and date or time changes must be requested in writing by email to info@jetski.capetown or by WhatsApp at least 24 hours before your scheduled departure time.

• More than 24 hours' notice: you may reschedule free of charge, or receive a full refund of the amount paid.
• Less than 24 hours' notice: no refund is given and the full amount remains payable. Any reschedule inside 24 hours is at our discretion and subject to availability.
• No-shows and late arrivals that cause you to miss your slot are treated as a late cancellation, with no refund.
• Refunds are processed back to the original payment method and can take up to 10 working days to reflect.

Rights we reserve to cancel or change a trip

The safety of our guests and crew always comes first. We reserve the right to cancel, postpone, shorten or modify any experience for the following reasons:

• Unsafe weather or sea conditions, including wind above 25 knots, swells above 2.0 m, poor visibility, lightning or storm warnings.
• Closure of Hout Bay Harbour or any instruction from the Port Authority, NSRI, SAMSA or other authority.
• Mechanical failure, equipment damage or unavailability of a safe, seaworthy craft.
• Insufficient qualified crew or skippers available for the session.
• A participant appearing to be under the influence of alcohol or drugs, refusing safety instructions or safety equipment, or not meeting our age, health, weight or swimming requirements.
• Incomplete or unsigned indemnity forms for any participant.
• Payment not received or not cleared before departure.
• Circumstances beyond our reasonable control, such as fuel shortages, load shedding affecting operations, protest action, or government restrictions.

If we cancel

• Where we cancel for weather, safety, mechanical or authority reasons, you may choose a free reschedule to any available slot, a credit voucher valid for 12 months, or a full refund.
• Where a trip is cut short after departure for safety reasons, we will offer a pro-rata credit or reschedule of the unused ride time.
• Where we cancel because a participant is intoxicated, refuses safety instructions, or does not meet the stated requirements, no refund is due.
• We are not liable for travel, accommodation or other costs you incur outside of the amount paid to us for the experience.

Vouchers, gift cards and discount codes

• Vouchers and gift cards are valid for 12 months from purchase, are non-refundable, and may be transferred to another person.
• Bookings made with a discount or coupon code follow the same 24-hour notice rule; any refund is limited to the amount actually paid.